Director of Spa & Recreation | InterContinental Halong Bay Resort
IHG · Vietnam
Lead the strategic direction and operational excellence of the spa, wellness, fitness, pool, beach,kids club and recreational facilities. Create a culture of wellness, innovation, and guest-centric service while delivering financial performance and brand-defining experiences.
- Develop and implement the overall strategy for spa, wellness, fitness, and recreational services aligned with brand and property goals
- Lead a multidisciplinary team across spa, fitness, kids club, pool, and beach operations with a strong focus on training, engagement, and service culture
- Oversee the creation and execution of spa menus, wellness programs, seasonal offerings, and guest activities
- Drive revenue growth through treatment sales, retail performance, memberships, and wellness packages
- Ensure the highest standards of service, cleanliness, safety, and hygiene across all facilities •Collaborate with marketing, F&B, and rooms teams to promote integrated wellness experiences and seasonal event
Required Skills
- Strategic thinker with excellent leadership and communication skills In-depth knowledge of luxury spa & wellness operations, financial management, and team leadership
- Visionary with passion for wellness trends, innovation, and lifestyle hospitality
- Fluent in English (written and spoken)
- Strong computer literacy (MS Office, spa booking systems, financial tools)
Qualifications
- Degree in Hospitality Management, Spa/Wellness Management, or Business Administration
- Additional certifications in spa, wellness, or fitness disciplines are highly desirable
Experience
- Minimum 5 years in luxury hospitality with at least 3 years in a senior spa/recreation leadership role