Reservations Consultant - InterContinental Singapore
IHG · Singapore
YOUR DAY TO DAY
- Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge
- Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities
- Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately
- Quoting and recommending suitable package for potential guest
- Agility to handled services and request effectively and efficiently
- Manage “no show” reservations by investigation and recording of same
- Created, update and maintain Groups booking and billing information
- Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy
- Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations
- Support other responsibilities that maybe assign from time to time
What we need from you
- No experience is required
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management
- Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure
- Good writing skills
- Able to interact with mandarin speaking guest