Bartender / Senior Bartender - InterContinental Singapore Robertson Quay

IHG · Singapore

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Your day to day

The Bartender assists the Mixologist in all aspects of operations in one or more full-service food & beverage outlet(s) on a daily basis and helps coordinating special events. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

As a Bartender, you are responsible to prepare alcoholic and non-alcoholic beverages for bar and restaurants guests, to learn how to make classic cocktails, interacting with patrons, taking orders, dealing with payments, promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.

Financial Returns

• Assisting the Mixologist and Bar Manager to maintain procedures to (1) ensure the security and proper storage of bar inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.

People

• Follow respective opening and closing procedures established.
• Ensure that all bar equipment (coffee and beer & water machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all bar facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Bar Manager immediately of any maintenance and repair needs.
• Verifying information to ensure that customers are old enough to drink.
• Dispose of all waste, clear and clean all glassware, wipe down bar and preparation areas.
• Prepare mixers, cut fruit, receive requisitions, check par stock levels. Refill mixers, top up ice bin.
• Provide opening and closing inventory of spirits, beers and wines in accordance to established policies and procedures.
• Perform other duties as assigned.
• Responsible for helping the hostess, waiter/waitress in the performance of their jobs.
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.
• Responsible for the overall sanitation and cleanliness of the outlet during the shift.
• Responsible for the proper maintenance and good working order of all equipment and fixtures in the beverage outlet.
• Responsible for consistently implementing the service standards and operating procedures in the beverage outlet.
• Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
• Alert management of potentially serious issues.
• Handling tactfully on guest request or complaint
• To ensure the standards of service are delivered

Guest Experience

• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Greet, smile and maintain eye contact with guests at all times
• Deliver responsive, warm and caring service to guests

Responsible Business

• Knowledgeable of all the standard operating procedures in the outlet.
• Capable of implementing consistently in his/her shift all the service standards established for the outlet.
• Assists in the mise-en-place at the prescribed hours.
• Checks at the start of the shift that all supplies in the station are complete.
• Checks from time to time the availability of seats, greets guests and seats guests when host is not available.
• Recognizes quality product and presentation, in food and drinks.
• Knowledgeable of the outlet’s menu and drinks, its standard quantity, presentation and preparation.
• Presents menu, takes order, offers suggestions and promotes the specialties.
• Visits the guests at the bar, to confirm guest satisfaction after 2nd sip.
• Handles guest complains professionally and satisfactorily and report to supervisor on duty without delay.
• Checks the accuracy of the guest’s check before it is presented to the guest.
• Knowledgeable in bar tendering and wine & beer service.
• Capable of operating all the equipment in the outlet.
• Implements the “clean as you go policy “and complying with cleaning schedule established.
• Capable of performing cashiering responsibilities, including the operation of cash register.

What we need from you

Sense of urgency, high energy level, organizational ability, guest service orientation, communication skills, team player, honesty and integrity, reliability.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Possesses problem solving and organizational abilities.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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