Guest Services Supervisor
IHG · Philippines
Desired experience for guest service supervisor includes: Preparation and co-ordination of group arrivals/departures Receives payment by cash, credit cards, cheques, and is able to post these in the computer correctly Ensure the timely and appropriate resolution of Guest inquiries and issues Manage team performance to established goals for quality and efficiency Lead, motivate and develop staff so they are fully engaged with departmental objectives and are committed to working effectively toward continuous improvement Ensure contact and ticket quality evaluations are executed on a timely basis, per the QA plan