Guest Services Associate

IHG · Philippines

Welcoming guests as they arrive and checking them into their rooms
Answering phone calls and responding to guest inquiries
Handling guest complaints and resolving issues in a timely and professional manner
Processing payments and maintaining accurate guest records
Assisting guests with luggage and other requests
Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
Maintaining a clean and organized front desk area
Providing information about hotel amenities, local attractions, and restaurants
Upselling hotel services and amenities to guests
Ensuring guest satisfaction throughout their stay

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

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