Restaurant Manager
IHG · Saudi Arabia
At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
- Financial return
- Manages daily operation of restaurant.
- Conducts market and competitor analysis.
- P&L analysis including productivity and cost management.
- PEOPLE
- Conducts on-the-job training sessions for restaurant employees.
- Conducts pre-meal briefing and maintains liaison with kitchen.
- Ensures that grooming of restaurant employees is up to required standard.
- Role modelling the IHG Company Values and Core Purpose.
- Leading employee engagement activities.
- Conducting Annual and Mid Year Performance Reviews.
- Coaching and regular feedback sessions of employees.
- Holds self and others accountable for achieving results.
- GUEST EXPERIENCE
- Supervising & directing courteous serving of food & beverage in restaurant.
- Implementation and maintenance of brand standards.
- Driving the guest experience through service quality.
- Knowledgeable of menu, recipe and production procedure.
- RESPONSIBLE BUSINESS
- Manages daily operation of restaurants.
- Implementation of quality assurance programs - I Toolkits.
- Implementation and compliance of the Company’s Fire, Life and Safety requirements.
- Reviews checklists to maintain high standard of cleanliness.
- Maintains database of restaurant clients.
- Identifies opportunities to increase revenue.
- Challenges the way things are done; identifies areas requiring change and suggests ideas to support. the change.
- Implementation and maintenance of standard operating procedures.
ACCOUNTABILITY
- Supervises day to day operation of restaurants, maintains high quality of service.
- Taking initiatives to generate revenue and achieve the financial targets.
- Monitoring and providing the needs of the restaurants to ensure service efficiency.
QUALIFICATIONS AND REQUIREMENTS
- Intermediate or equal level of qualification.
- Completion of degree or certification in Hospitality Industry.
- 3 years experience as Asst. Restaurant Manager.
- Fluent in English language and Arabic is preferable.
- Computer knowledge (MS Office and the Internet).