Telephone Operator - InterContinental Singapore

IHG · Singapore

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Responsible Business – 

• Records all entries on traffic sheets 

• Report on logbook daily 

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 

• Advises defects on switchboard equipment to Supervisor 

• Maintains a clean work environment 

• Maintains detailed knowledge of the Hotel’s fire, life and safety system 

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 

• Advises defects on switchboard equipment to Instant Service Manager/Supervisor 

• Maintain Hotel Information 

Elevating Guest Experience –  

• Process all incoming and outgoing calls accurately and courteously 

• Records and controls accurately wake up calls 

• Pages guests in co-operation with concerned departments 

• Assists guests with international calls and directory queries 

• Refer to guests by name whenever possible 

• Abides by principles of guest privacy 

• Handles guests needs or requests and reports complaints to the Telephone Supervisor 

• Aware of local telephone listings and frequently dialed numbers 

• Attends to all guest queries and request promptly 

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