Senior Crowne Meetings Manager

IHG · Philippines

Meetings & Events Management
Plan, organize, and coordinate meetings, conferences, and events from initial inquiry to post-event follow-up.
Serve as the primary contact for clients throughout the event planning process.
Conduct site inspections and client meetings to promote the hotel’s meeting facilities.
Prepare proposals, contracts, and banquet event orders (BEOs) in coordination with relevant departments.
Ensure all event requirements are properly communicated to operations teams.
Client Relationship Management
Build and maintain strong relationships with corporate clients, event planners, and key accounts.
Ensure prompt and professional response to client inquiries and requests.
Address client concerns and provide timely solutions to ensure satisfaction.
Revenue Generation
Assist in achieving departmental revenue targets for meetings and events.
Identify opportunities to upsell meeting packages, banquet services, and event add-ons.
Monitor booking pace and contribute to the growth of the meetings and events segment.
Coordination with Internal Departments
Work closely with Banquets, Kitchen, Front Office, Housekeeping, and Engineering to ensure smooth event execution.
Attend pre-convention and operational meetings to align all departments involved in events.
Reporting & Administration
Maintain accurate records of event details, contracts, and client communications.
Prepare reports on bookings, event revenues, and client feedback.
Ensure compliance with IHG policies, procedures, and brand standards.
QUALIFICATIONS
Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum 3–5 years experience in meetings, events, or hotel sales coordination.
Strong organizational and project management skills.
Excellent communication and interpersonal skills.
Ability to manage multiple events simultaneously in a fast-paced environment.
Knowledge of IHG systems and Crowne Plaza Meetings standards is an advantage.
COMPETENCIES
Client Relationship Management
Event Planning & Coordination
Communication Skills
Attention to Detail
Problem Solving
Team Collaboration

The Senior Crowne Meetings Manager is responsible for managing and maximizing revenue from meetings, conferences, and events by coordinating with clients and internal departments to deliver seamless event experiences. The role ensures that all meetings and events are executed according to Crowne Plaza Meetings standards and IHG brand guidelines, while maintaining high levels of client satisfaction and operational excellence.

More jobs at IHG · Sales & Business Development jobs in Philippines

Senior Crowne Meetings Manager

Meetings & Events Management

Client Relationship Management

Revenue Generation

Coordination with Internal Departments

Reporting & Administration

QUALIFICATIONS

COMPETENCIES