Customer Collaboration Executive

Kraft Heinz · Dublin

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Job Description

We have an excellent opportunity available for a Supply Chain specialist to make a difference at Kraft Heinz in Dublin. The Customer Collaboration Executive position lies within the Ireland Supply & Operations department. You’ll be working in a high performing team, alongside peers always trying to reach the next level. Get ready for a lot of exposure to internal senior stakeholders and ownership from day 1. You will lead and pursue excellence for a set of customers, developing and delivering the best service at the best value.

Why Kraft Heinz Ireland?

✅ We love to grow—our sales have increased +50% in the last four years.

✅ We are a highly engaged team, with standout scores in Team, Manager, and Belonging.

✅ We achieved our highest-ever market share in 2024 across Ketchup, Beans, and Soup.  

✅ We champion wellbeing and organise regular sea swims, mental health walks, and active offsites.

✅ We champion work-life balance through our benefits, such as three months of secondary carer leave, hybrid working, and the ability to work from abroad. 
✅ We were a key supporter for the launch of the Ireland Chapter of the LEAD Network, driving gender inclusion in our industry. 

✅ Ireland has been a springboard for our people as they have gone onto roles in the UK, Netherlands, Australia 

What you’ll do

• Delivering target service performance, case fill rate and delivery on time, & supporting the customer in securing consistent, high on-shelf availability.
• Increasing customer and Kraft Heinz supply chain value by identifying and implementing initiatives, either to reduce cost or to enhance value creation.
• Securing our supply chain preferred supplier position and developing and maintaining key communication channels internally and externally.
• Collaborating with internal teams to drive initiatives aiming at continuously improving systems and processes, ensuring long-term excellence in our collaborative model with customers.

What you will need

• Prior experience in customer logistics or supply chain role
• Prior knowledge of SAP would be an advantage
• Excel skills, ideally equipped with intermediate skills in SQL, Python and/or PowerBI
   

Professional Attributes

• Technical mastery
  • Robust understanding of fast-moving supply chain models (e.g. FMCG) and levers to drive strong service.
  • Demonstrated ability to put this knowledge into practice delivering improvement projects. Ideally you will have experience in other Product Supply disciplines - Demand Planning, Operations or Physical Distribution. Alternative relevant experience would come from Consultancy, Site Logistics or Site or Production Planning, with first-hand experience of working with multi-functional counterparts.
• Ability to Lead
  • Your ability to influence and lead the sales organisation and the supply chain functions are vital in this role. You should be equipped with a skillset to envision and set strategic direction. You hold stakeholders accountable to meet deadlines and follow through on commitments. You have a mindset of continuous improvement and you lead the supply chain and commercial team on the journey towards perfection.
• Build diverse, collaborative relationships
  • Co-located with a multi-functional Sales team, you will need to leverage resources across internal organisations (e.g. working with Sales on Forecast Accuracy, change management, etc); externally you will work with many functions/levels in the customer.  Work with 3PL on delivery profiles, monitoring delivery on time and turnaround efficiencies.
• Result driven
  • In developing the link between Sales and the logistics function for your categories, you will need to understand and implement the principles of Joint Value Creation and Go to Market Strategy and lead these strategies for your customers.

What we offer you

• An ambitious employer; we only want to the best for our people!
• Trainings and coaching to help develop your skills and behaviours
• Flexible and hybrid working approach (3 from the office/2 from home)
• Family-friendly and inclusive work environment
• Competitive benefits package to support mental, physical, financial and social well-being
• A competitive salary and excellent bonus structure (above market)
• Always room for new ideas; if you have a good idea, please let us know, and we can set it in action!

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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