Senior Client Officer (CO)
Ipsos · Singapore
Senior Client Officer (CO)
The Senior Client Officer is responsible for ensuring excellence in client relationships, driving growth, and creating value across a portfolio of key clients. The CO acts as the Voice of the Client within Ipsos, connecting clients with the best expertise, solutions, and service capabilities available across the organization.
Key Responsibilities
1. Client Strategy
- Develop a deep understanding of the client's industry, business context, growth priorities, and strategic challenges.
- Build a long-term vision and growth strategy for each client.
- Create and maintain account plans in collaboration with Service Line Leaders (SLLs).
- Map client stakeholders, decision-makers, competitive landscape, and growth opportunities.
- Align with global client teams when relevant.
2. Business Growth & Revenue Management
- Own and deliver revenue targets across the client portfolio.
- Execute account plans to achieve growth objectives.
- Identify new business opportunities and expand Ipsos' presence within client organizations.
- Introduce innovative research approaches and strategic insights that create business value.
- Collaborate with clients to evolve research programs and retain business relationships.
- Mobilize Ipsos experts and Service Lines to maximize client success.
3. Client Relationship Management
- Build trusted advisor relationships with senior client stakeholders, including C-suite executives.
- Extend engagement beyond Insights teams to broader business decision makers.
- Ensure client satisfaction across ongoing projects.
- Connect insights and previous work to provide strategic recommendations and added value.
- Bring thought leadership, innovation, and fresh ideas to clients.
4. Contract & Service Delivery Management
- Ensure the right resources and expertise are allocated to client projects.
- Support efficient resource planning and prioritization.
- Monitor service quality and client satisfaction.
- Manage escalated issues, risks, and client challenges.
- Provide feedback to Service Lines on innovation needs and service improvements.
5. Reporting & Governance
- Manage and report opportunity pipelines.
- Maintain accurate CRM information.
- Track account performance and progress against business objectives.
Accountabilities
The CO is accountable for:
- Achieving revenue targets for assigned clients.
- Delivering country-level gross margin objectives.
- Building and executing client account plans.
- Driving collaboration across Service Lines to maximize client value and growth.
Key Skills & Experience
Experience
- 10+ years of professional experience.
- Strong client relationship management experience.
- Experience managing multiple stakeholders and senior executives.
- Proven business development and revenue generation track record.
- People management experience.
- Experience outside traditional market research (e.g., consulting or client-side roles) is desirable.
Business & Technical Skills
- Industry and client knowledge.
- Market research and growth strategy expertise.
- Strategic advisory capabilities.
- Business development and opportunity identification.
- Negotiation and influencing skills.
- Financial and pricing acumen.
- Risk, issue, and crisis management.
Leadership & Behaviors
- Executive presence.
- Strategic thinking and decision-making.
- Strong communication and presentation skills.
- Ability to influence senior stakeholders.
- Collaboration and team leadership.
- Client-centric mindset with a passion for growth.
- Intellectual curiosity and innovation mindset.
- Ability to operate effectively in an international environment.
One-Line Summary
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!