Infrastructure Project Manager
Independence Pet Holdings · Chicago
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
The Infrastructure Project Manager will manage infrastructure project delivery for Clarus' hosted technology environment, with a focus on planning, coordination, execution tracking, communication, and operational readiness across Azure, Microsoft 365, and related enterprise services.
This is a hands-on delivery role for someone who brings structure to complex, cross-functional work. The role supports Clarus, a Doubtless Pet company, and partners closely with IPH Infrastructure and managed services teams to align priorities, manage dependencies, escalate blockers, and keep stakeholders informed from intake through implementation.
Focus Areas
Clarus Infrastructure Project Delivery - Coordinate delivery of projects across Clarus' cloud, endpoint, identity, collaboration, networking, and security services.
Cross-Company Coordination - Align priorities, dependencies, timelines, and outcomes across Clarus, IPH Infrastructure, and managed services teams.
Project Governance & Reporting - Provide clear visibility into plans, milestones, risks, dependencies, decisions, and status.
Service Transition - Ensure changes are planned, communicated, documented, and ready for support after implementation.
Key Responsibilities
Manage day-to-day project coordination for assigned infrastructure initiatives supported by IPH Infrastructure and a managed services provider.
Partner with service delivery and infrastructure leadership to understand business priorities, manage expectations, and align project work with capacity and governance.
Own project intake, scope definition, planning, sequencing, execution tracking, and status reporting for assigned infrastructure initiatives.
Coordinate across infrastructure, cloud engineering, workplace technology, identity, security, enterprise architecture, service delivery, and vendor teams to manage dependencies across technical and operational workstreams.
Run recurring project meetings, working sessions, and status reviews; identify risks, blockers, and timeline impacts and escalate through the appropriate service delivery and infrastructure leadership channels.
Lead operational readiness activities, including cutover planning, change communication, support handoff, documentation, and post-deployment follow-up.
Ensure delivery aligns with IPH infrastructure standards, service management practices, security requirements, and operational governance, and contribute to continuous improvement of intake, coordination, reporting, and delivery practices.
Required Skills & Abilities
Proven project management and delivery coordination skills across infrastructure, cloud, workplace technology, or enterprise IT initiatives.
Clear communication skills with the ability to coordinate across business stakeholders, technical teams, and third-party providers.
Experience working with infrastructure, cloud, endpoint, identity, networking, security, or enterprise IT service teams.
Ability to operate effectively in a shared delivery model where execution depends on multiple teams, vendors, and owners.
High attention to detail and follow-through, with the ability to clarify ownership, escalate blockers, and drive timely resolution across multiple owners.
Excellent organizational skills to manage multiple concurrent workstreams and a collaborative working style that builds trust across teams.
Education and Experience
10+ years of project management, infrastructure project coordination, IT delivery, or technology operations experience.
Experience managing risks, issues, dependencies, reporting, and stakeholder communication for technology delivery work.
Bachelor's degree in Information Technology, Business, Engineering, or related field preferred.
Preferred Qualifications
Familiarity with enterprise platforms such as Azure, Microsoft 365, Teams, SharePoint, Exchange Online, Entra ID / Azure AD, and endpoint management.
Experience using delivery and collaboration tools such as ServiceNow, Azure DevOps, Jira, Smartsheet, or Microsoft Project.
Experience supporting infrastructure projects in an enterprise shared-services, multi-company, managed services, or matrixed technology environment.
Experience working with third-party vendors, managed services providers, or distributed delivery teams.
Experience supporting executive or service delivery reporting.
PMP, CAPM, Scrum, Agile, ITIL, or related certification is preferred but not required.
Success Profile
The successful candidate is a hands-on infrastructure project manager who brings structure, visibility, and follow-through to complex delivery work. They manage details without losing sight of outcomes, communicate clearly across teams, and help ensure infrastructure initiatives are delivered predictably, transparently, and in alignment with service expectations.
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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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