Customer Operations Advisor

HP · Tlaquepaque

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Description -

This is a Customer Operations role supporting the NA Market.  Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.

• Responsibilities:

• Acts as a first point of contact for solving and delivering solutions to customer inquiries.
• Responsible for managing the backlog through digital tools and track end-to-end process
• Communicates order status and process improvement opportunities.
• Engages and drives conversations with internal teams and external customer to solve business process issues
• Provide data-based solutions and recommendations to drive business decisions.

• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.
• Complies with all HP regulatory policies
• Influence processes and teams to accelerate cash flow (SNI, SIP)

• Education and Experience Required:
  • First level university degree or equivalent experience.
  • Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

• Knowledge and Skills:

• Self-driven mindset
• Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)
• Mastery in English
• Problem-solving with analytical mindset
• Efficient time management and clear prioritization structure
• S4-SAP, Order To Cash processes knowledge are preferred
• Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.)
• Emotional intelligence, growth mindset and resiliency
• Strong teamwork

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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