Senior Manager, New Product Introduction Operations
HP · Tlaquepaque
Senior Manager, New Product Introduction OperationsDescription -
Job Summary
The Senior Manager, NPI Operations ensures HP’s creative and marketing engine runs smoothly at scale. You’ll lead and grow the team responsible for the operational backbone of New Product Introduction within Creative Services — setting the direction, standards, and systems that keep NPI workflows accurate, predictable, and ready for launch. In this role, you guide the people who keep projects moving, remove blockers before they slow teams down, and build the operational structure that keeps stakeholders aligned across NPI, Marketing, Creative Services, and system owners. You shape how NPI operations work today and how they evolve for tomorrow.
Responsibilities
Team Leadership & Operational Direction
Lead, mentor, and develop a team of NPI Operations PMs, ensuring clarity in roles, expectations, and growth paths.
Set the operational direction for NPI workflows, including standards, templates, governance, and quality expectations.
Oversee staffing, workload balancing, and team rhythms to ensure consistent delivery across a high‑volume workflow environment.
Build a culture grounded in accuracy, accountability, collaboration, and proactive problem‑solving.
NPI Workflow Strategy & Execution
Own the end‑to‑end operational strategy for NPI setup in Workfront, ensuring workflows scale across product lines, configurations, and release cycles.
Ensure operational requirements are met with precision — from SKU‑level setup to metadata accuracy and DAM readiness.
Oversee dashboards, reporting, and operational visibility that help partners make informed decisions and stay ahead of risks.
Identify patterns, gaps, and opportunities to improve speed, accuracy, and predictability.
System Governance & Operational Standards
Set and maintain governance for Workfront workflows, templates, routing, metadata, and permissions.
Partner with Martech system owners to ensure NPI operational needs are supported and future‑ready.
Establish and maintain SOPs that support consistency, scale, and cross‑functional clarity.
Escalation Leadership & Issue Resolution
Lead resolution of complex operational issues, coordinating across NPI, Marketing, Creative Services, and system owners.
Anticipate risks and remove blockers before they impact timelines or asset readiness.
Identify recurring issues and drive improvements to workflows, templates, or system behavior.
Cross‑Functional Alignment & Stakeholder Management
Serve as a senior operational partner to NPI leads, Marketing teams, and system owners — ensuring alignment on timelines, requirements, and dependencies.
Communicate operational status, risks, and decisions clearly and proactively.
Represent NPI Operations in cross‑functional planning, readiness reviews, and workflow design discussions.
Operational Planning & Continuous Improvement
Shape operational plans that support NPI and Creative Services goals, including resource planning, workflow improvements, and readiness initiatives.
Lead improvements to templates, routing, reporting, and governance that strengthen operational reliability.
Contribute to future‑state operational design, ensuring NPI workflows evolve alongside HP’s creative and marketing transformation.
Talent Management
Perform talent management responsibilities including recruitment, onboarding, coaching, performance management, and career development.
Build a strong, engaged team that thrives in a fast‑paced, detail‑driven environment.
Education & Experience Recommended
Bachelor’s degree in Marketing, Communications, Business, Operations, or related field; or equivalent experience.
Typically 10+ years of experience in creative operations, marketing operations, production operations, or workflow management.
8–10 years of people management experience preferred.
Experience with Workfront or similar workflow/project management systems strongly preferred.
Experience with DAM platforms, NPI processes, or creative production environments is a plus.
Knowledge & Skills
Workflow Management
Project Management
System Governance (Workfront, DAM)
Operational Process Design
Content Operations
Metadata & Asset Readiness
Escalation Leadership
Reporting & Dashboarding
Cross‑Functional Coordination
Operational Accuracy & Quality Control
Change Management
Strong written and verbal communication
Cross‑Org Skills
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking
Problem Solving
Impact & Scope
Impacts large functions across Creative Services, NPI, Marketing, and Martech. Leads operational projects and workflow improvements requiring knowledge of multiple systems, processes, and cross‑functional dependencies.
Complexity
Uses managerial concepts and company objectives to resolve highly complex operational issues in effective and scalable ways. May achieve goals through subordinate supervisors and leads a team responsible for high‑volume, detail‑intensive workflows.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
MarketingSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
25%Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"