Watts Application Support Engineer – Consultant – MFT – KGS CH

KPMG Global Services · Bengaluru

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Role title

Consultant – AI Application Support (Level 2)

Role purpose (why the job exists)

Provide advanced Level 2 (L2) support for AI-based applications by performing deep triage, troubleshooting, and resolution of incidents and service requests escalated from L1 Service Desk. Distinguish functional queries from technical incidents, restore service quickly, and escalate to L3 Product Support (Advisory UK service lines) with complete diagnostic context. Strengthen operational readiness for rapid scale (20 apps → 100+ apps) through knowledge management, documentation, and observability/reliability improvements.

SFIA 8 accountability level

SFIA Level 4 – Enable

• Works under general direction within clear frameworks and processes
• Resolves complex issues and delivers outcomes independently for assigned services/applications
• Contributes to continuous improvement, operational readiness, and knowledge maturity
• Influences L1 effectiveness through guidance, documentation, and deflection content

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