Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group · Oxford
Job Purpose
The Cloud Infrastructure Engineer is responsible for implementing, supporting, and optimising Lucy Group’s public and private cloud platforms. Working across public and private cloud environments, the role delivers secure, resilient, and high-performing infrastructure services to support global operations. This includes managing deployments, monitoring performance, ensuring compliance with governance frameworks, and collaborating with colleagues to deliver enterprise-grade cloud capabilities.
Job Context
Operating within Group IS, the Cloud Infrastructure Engineer works alongside architects, other engineers, and cross-functional technology teams to deliver cloud infrastructure services. Reporting directly to Lead Cloud Architect, this role plays a key part in the execution of cloud strategies, technical implementations, and operational excellence initiatives. While the role does not have budgetary sign-off, it is instrumental in ensuring that cloud platforms meet business needs and governance standards.
Business Overview
Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment.
Job Dimensions
- Operational responsibility for cloud infrastructure supporting 1,000+ global users.
- Implementation and support of public cloud and private cloud environments.
- Contribution to disaster recovery, performance optimisation, and capacity planning.
- Collaboration with network, security, and application teams to deliver integrated solutions.
Key Accountabilities
- Deploy, configure, and maintain cloud services and infrastructure components in our public and private cloud environments.
- Monitor cloud environments to ensure performance, availability, and security compliance.
- Implement governance-aligned configurations and policies in line with architectural guidance.
- Troubleshoot and resolve cloud infrastructure issues, escalating as necessary.
- Contribute to automation initiatives using Infrastructure as Code (IaC) and scripting.
- Support backup, disaster recovery, and business continuity processes.
- Work with vendors and service providers to resolve incidents and implement improvements.
- Maintain accurate documentation of configurations, procedures, and changes.
- Participate in project delivery, providing technical input and operational handover.
- Stay current with cloud technology trends and recommend improvements where appropriate.
- Expand automation for cloud deployments to increase efficiency and reduce manual effort.
- Introduce cloud-native monitoring tools to enhance observability and proactive issue detection.
- Gain cross-training in DevOps practices to improve collaboration with development teams.
Qualifications, Experience & Skills
- Degree or equivalent experience in IT, Computer Science, or related discipline.
- 3+ years in a cloud engineering or infrastructure operations role.
- Hands-on experience with Microsoft Azure, AWS and/or Nutanix.
- Knowledge of virtualisation, networking, and storage technologies in cloud and hybrid contexts.
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Bicep, or ARM templates.
- Familiarity with cloud governance, compliance, and cost optimisation practices.
- ITIL Foundation or equivalent service management experience.
- Relevant cloud certifications (e.g., Microsoft Certified: Azure Administrator Associate) are desirable.
Behavioural Competencies
- Technical Expertise - Maintains up-to-date knowledge of cloud infrastructure technologies.
- Problem-Solving - Applies logical and structured approaches to diagnosing and resolving issues.
- Collaboration - Works effectively within cross-functional teams.
- Learning Agility - Adapts quickly to new tools, processes, and technologies.
- Resilience - Maintains focus and performance during incident resolution.
Attention to Detail - Ensures quality and accuracy in configurations and documentation.