National Key Account Manager

JAS · Shanghai

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

Continually look for opportunities to improve our day-to-day execution of the service we deliver to our accounts on a global basis, as well as identify business development opportunities that will increase annual GP contribution.

ESSENTIAL FUNCTIONS:

The two key duties of a Key Account Manager are business retention and development, and both include tactical and strategic responsibilities.

Tactical Responsibilities Tactical retention responsibilities for assigned accounts include:
Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
Penetrate organizational structure and develop relationship beyond main points of contact
Ensure each branch servicing the account understands the SOPs and executes accordingly
Maintain rates and assess yields on a monthly basis
Monitor account for timely payments and assist with collections on past due invoices
Set up internal reports to monitor our performance in meeting critical milestones
Immediately communicate any issues or exceptions to Operations
Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network
Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
Manage and lead business reviews; establish a quarterly review cycle, at a minimum
Engage Sales and Operations to participate in client meetings, presentations, and business reviews
When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
Update status of progress on business opportunities
Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
Ensure all company policies and regulatory requirements are adhered to

Strategic Responsibilities

Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
Continuously pursue and implement more efficiency and cost reduction measures
Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

Excellent organizational skills
Excellent written and verbal skills, including presentation skills
Troubleshooting and problem resolution skills
Leads by example
Sense of urgency
Creative
Responds easily to changing demands
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently

SKILLS AND EXPERIENCE:

Minimum two years’ experience in the industry, or a related service industry
Minimum one-year operational experience in the service(s) the account utilizes
Strong computer skills including Microsoft Office suite
Good analytical and program management skills; ability to define, develop and document business processes and procedures
Strong customer service, problem-solving, and interpersonal skills
Internal/external sales skills

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to ___ %) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

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