Collections & Recovery Assistant Specialist
BMW Group · Athens
With its brands BMW, MINI and Rolls-Royce the BMW Group is one of the world’s most successful premium manufacturers of automobiles and motorcycles as well as a provider of premium services for individual mobility. The engine for the intensity and attraction of our products and services is the passion of our employees.
At BMW Group Financial Services Hellas we complete the BMW Group's range of mobility services in Greece, offering tailored financial solutions like credit financing and leasing.
What awaits you?
• Perform calls of Collections & Recovery customers (more than 2nd dunning level-increased tonality) based on team leader’s assignments.
• Implements collections strategy based on Team leader’s guidance.
• Negotiates, proposes and monitors extended terms for delinquent customers to Collections Team Leader.
• Collaborates and provides new ideas in process improvements initiatives.
• Perform in all payments processing in Rental and Bank.
• Prepares letters -sms-emails management to delinquent customers, based on Team Leader’s directions.
• Align Compliance to comply with regulations and laws. Executes all legal actions as imposed by the laws and the Team Leader.
• Executes all relevant payments’ processes (Dias, DD, adhoc Payment, credit card, manual) and ensures validity against bank statements on a daily basis.
• Propose to the team leader in monthly basis the collections tasks and activities alignment with the strategy scorecard.
• Is responsible to document (business specifications) for all IT related changes (Change Management). Is the key test user in the developments of the Department.
• Is the collections project member for all Collections and Recovery projects.
• Act as a key/contact person in Regulatory and Compliance reporting of Collections & Recovery Dept.
• Is responsible to implement the Recovery Strategy and propose changes, efficiencies and improvements to Collections Team Leader.
• Achievement of Collections and Recovery Targets including customer satisfaction.
What should you bring along?
- University degree in Finance, Economics or Business Administration.
- More than 3 years experience in a similar position.
- Understanding of financial services, collections, and customer account management.
- Customer orientation behavior Process orientation.
- Excellent communication skills (written and verbal).
- Fluent English language.
- Excel knowledge.
- Strong negotiation skills.
What do we offer you?
In addition to the motivating working environment in our dynamic teams, we offer:
- Continuous Training & Development opportunities.
- A flexible working environment.
- Well-being initiatives with various events.
If the answer is yes, then do not miss the opportunity to apply and #shareyourpassion
After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.