Senior Associate - Trade Operations.COE Pak - FTC - Exports.Operations Group-PAKCOE
Mashreq · PK
Job Purposes - The incumbent will be responsible for Entire Export Process and Other Miscellaneous activities as per Bank’s internal policies, SOP’s as well as ICC guidelines and authorising the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments
Key Result Areas - All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.
Perform sanction checking of relevant parties in documents
Handle Commodity Trade Operations documents
Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages
Ad-hoc tasks given by the Team Head
Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
No revenue leakage due to miss out in charges collection
No outstanding reconciliation entries pending in Nostro or Internal accounts.
Decision Making Authority & Responsibility - Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
Shares responsibility with his/her seniors.
Knowledge, Skills and Experience - Bachelor's Degree
At least 2-4 years of relevant working experiences in Trade Operations
Expert level knowledge in Understanding of Export LC Payments, Discounting’s and Risk participations
Expert level knowledge of accounting entries and UATs.
Understanding of amortization principles
Good communication skills, Team Management and interpersonal skills
Proficiency in MS Office (Word and Excel)
Attentive to details, good analytical skills and interpersonal skills
Able to work under pressure, excellent organizational skills and good team player.