UAE Nationals Only- Recovery Officer- Retail Collections, Legal Team- Credit Management Group

Mashreq · United Arab Emirates

Analyze and assess customers repayment problems and restructure repayment proposals to achieve the assigned recovery targets.
Coordinate internally with different departments to ensure proper follow-up on classified customers.
Contact externally the different official authorities to ensure quick enforcement of decided actions.
Ensure adequate use of MIS reports to assist in reduction of the past due position.
Provide high quality service to internal and external customers to achieve customer satisfaction.

A major challenge for the job holder is to deal with defaulting customers and ensure the maximum recovery possible from them.
The job holder should maintain excellent relationship with different authorities to obtain important information on the defaulters and ensure that actions against them when necessary are executed quickly.
Problem Solving
The job holder is responsible meet the defaulting customers and try to solve their payment problems by restructuring the proposals or recommending necessary course of action
The job holder recommends to the Team Leader the steps to be taken to regularize the customer’s position and reduce the past due loans.

Currently, the job holder has no credit authority such as approving write-offs or restructing of loans

Knowledge, Skills and Experience