Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)
Mashreq · PK
Job Purpose:
The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
Key Responsibilities:
SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s
- Lead Management & Drop-off Handling (New Acquisition)
- Managing NSTP Scenarios
- Assisted client onboarding
- Client Servicing & Complaints Handling
- Cross-Sell (within 3 Months on Books)
- Portfolio Management
Knowledge, Skills & Qualification:
- • Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
- • Strong Interpersonal skills and cultural sensitivity
- • Relationship Management & Networking skills. Extrovert/Amiable personality
- • At least 5-7 years’ experience in a similar job.
- • Self-Motivated and positive attitude.
- • Analytical and numeric skills.
- • Problem resolution skills.
- • Ability to work under pressure and think on his/er feet.
- • Dynamic, result-oriented approach to work.
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