IT Application Support Officer
Engie · Singapore
Main missions are :
- Ensure system stability and run continuity for the full system (services, batches, etc… running in Europe or Singapore)
- Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo – Curves marking tools – Market data – Static referential – Short term trading.
- Share relevant information with support and development teams in Paris & Brussels
The main responsibilities are:
- Production monitoring
- Monitor the global IT platform and execute the associated action when alerts are raised.
- Process (analyze, solve, document) incidents.
- Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
- Maintain monitoring systems and continuously share ideas to improve its effectiveness.
- Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
- Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
- Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
- Support to users
- Process local user support requests (configurations, assistance,…)
- Collect regularly user feed-backs on system Run Quality and share it with development teams
- transversal
- Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,…
- Self-organize continuous learning on the IS systems and landscape
- Manage the IT part of the Singapore Business Continuity Plan
- Share improvement ideas with Business Analyst
Education
- Bachelor's or Master's degree in Information Technology, Engineering, Mathematics, Finance, or a related discipline.
Professional Experience
- 3+ years of experience as an Application Support Specialist within commodity trading, energy trading, or financial services environments.
- Experience supporting trading, risk management, and portfolio management processes across front, middle, and back-office functions.
- Proven experience working in live trading environments and supporting business-critical applications.
- Experience with ETRM/CTRM, trading, or risk management platforms such as Orchestrade, Endur, Murex, Calypso, Beacon, or equivalent solutions.
- Experience working with global and cross-regional teams in delivering business and technology initiatives.
Trading & Risk Management Knowledge
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- Understanding of the complete trade life cycle including trade capture, validation, confirmations, fixings, exercises, liquidations, terminations, settlements, and reporting.
- Knowledge of risk management concepts and metrics, including:
- Greeks and sensitivities
- P&L explain and attribution
- Mark-to-Market (MtM)
- Value-at-Risk (VaR)
- Position and exposure management
- Limit monitoring and controls
- Understanding of pre-trade pricing, valuation methodologies, and risk engine concepts.
- Experience with market data management, curve building, valuation curves, and market data retrieval platforms.
- Understanding of static data management, reference data governance, and workflow management processes.
Technical Skills
- Experience in production monitoring and application support for large-scale IT systems.
- Strong SQL skills for data analysis, troubleshooting, and reporting.
- Good scripting skills (PowerShell, Python, Shell scripting, or equivalent).
- Experience with automation and scheduling tools such as Automic or similar workload automation platforms.
- Good understanding of Windows environments and enterprise application ecosystems.
- Strong knowledge of Microsoft Excel and data analysis tools.
Personal Competencies
- Strong analytical and problem-solving capabilities with excellent attention to detail.
- Ability to investigate complex business and technical issues and identify practical solutions.
- Excellent verbal and written communication skills.
- Strong stakeholder management and facilitation capabilities.
- Ability to communicate effectively with both business and technical audiences.
- Proactive, pragmatic, and results-oriented mindset.
- Strong organizational and planning skills.
- Ability to work under pressure and manage competing priorities.
- Demonstrated learning agility, resilience, and continuous improvement mindset.
Languages
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- Fluent in English (written and spoken).
- French and/or Japanese language is a plus.