Senior Risk Strategy Program Manager - Marketplace
JD.com · London
Who We Are
Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.
Learn more about who we are and what we do: https://about.joybuy.com/about/
What We Offer
Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.
About The Team
You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
We are looking for a Senior Risk Strategy Program Manager to build and own the foundation of our risk governance and decisioning systems, while designing AI-native capabilities to detect and prevent fraud, abuse, and marketplace integrity risks at scale.
This role sits at the intersection of risk strategy, system design, data, and AI, and is critical to building a safe, trusted, and scalable platform.
What You Will Do
Risk Management Framework Development & Implementation Take full ownership of building, iterating and implementing the risk management system for the company's cross-border e-commerce business, with a strategic focus on the European e-commerce market. Establish end-to-end transaction risk control rules, merchant risk management mechanisms, and settlement risk control frameworks tailored to the platform, covering all core risk areas.
Platform Policy Research & Adaptation
Deeply analyze regulatory policies and industry compliance requirements, tracking platform rule changes and iterations in real time. Develop adaptive risk control strategies aligned with business scenarios, including merchant operations, settlement cycles, and order fulfilment.Risk Identification & Control
Oversee the identification, assessment, early warning, and resolution of key risks spanning transaction fraud, fake/sham transactions, non-compliant operations, capital/fund risk, compliance risk, and account risk. Establish a comprehensive risk ledger and monitoring mechanism; issue periodic risk analysis reports and risk review/post-mortem summaries. Continuously optimize risk handling and disposal processes.Cross-functional Collaboration & Rule Output
Collaborate closely with business, operations, procurement, technology, and settlement teams; actively participate in business proposal reviews. Issue tiered risk standards and control rules to support business functional launch, balancing business growth with effective risk management.
What We’re Looking For
5+ years of experience in Risk Strategy, Fraud Prevention, Trust and Safety, Marketplace Risk, or Decision Systems
Strong understanding of marketplace or platform ecosystems
Experience designing risk decision systems, rule engines, or enforcement logic
Familiarity with ML and AI concepts and their application in risk systems
Strong analytical skills with SQL or BI tools and large-scale data analysis
Experience working with Product, Engineering, and Data Science teams
Systems thinking and strong ability to manage trade-offs
Why This Role
Build the core risk governance and risk decisions foundation of a growing platform
Design AI-native decision systems from the ground up
Directly impact fraud prevention, user trust, and platform integrity at scale
Work on complex, high-impact problems at the intersection of AI, systems, and real-world risk
Core Skills
Risk Strategy | Decision Systems | Fraud Prevention | AI and ML Signals | Rule Engines | Threshold Optimization | Data Analysis | System Design | Cross-functional Execution | Marketplace Risk
At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.