客户经理/Key Account Manager

JD.com · Vietnam

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Who We Are

JINGDONG Property (JD Property) is JD.com’s fast-growing infrastructure investment and asset management platform. We develop and manage logistics parks, business parks, data centres, and other essential facilities that power JD.com’s wider supply-chain ecosystem. By combining strategic investment with deep insight into merchandise and logistics flows, we support the growth of sectors including e-commerce, retail, manufacturing, and beyond.

Our Global Reach

JINGDONG Property is rapidly expanding worldwide, with more than 50 overseas infrastructure projects across eight countries, including Indonesia, Vietnam, Singapore, the UK, the Netherlands, Germany, Japan, and the UAE. We are building a modern global logistics infrastructure network that strengthens JD.com’s international supply-chain ecosystem and supports broader global trade and cooperation.

Learn more about who we are and what we do: https://jdp.com.cn/about

What We Offer

Joining JD Property means helping build the infrastructure that keeps global commerce moving. You’ll take on meaningful challenges, learn from experienced teams, and contribute to projects that shape long-term impact. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to grow and thrive in a fast-evolving environment.

About The Team

You’ll be joining the JINGDONG Property team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Description

1.Establish and maintain strong relationships with key accounts, particularly large manufacturing clients in key regions. Guide clients in formulating and implementing e-procurement policies, ensure effective client acquisition and management, and achieve assigned sales targets.
2.Deeply identify client needs and pain points, develop effective client strategies and implementation plans, coordinate internal resources, and provide customized solutions to address client issues.
3.Work closely with operations, business, and merchandising teams to advance clients’ online procurement, payment collection, and after-sales services, enhancing customer satisfaction and loyalty.

Possess solution-building capabilities and expertise in B2B sales management, client acquisition, and account maintenance. A minimum of 5 years of key account management experience is required, with proven project or client service success—especially in the automotive manufacturing industry.

Be familiar with centralized procurement models, able to adapt to fast-growing business environments, and demonstrate strong cross-functional collaboration skills to ensure achievement of team objectives.

Qualifications

1.Educational Background
-Bachelor’s degree or above. Majors in Marketing, International Trade, Business Administration, or related fields are preferred.
2. Work Experience
-5–10 years in key account management, with a background in the automotive manufacturing industry.
- Proven experience in developing and maintaining large projects or major clients.
3. Competency Requirements

• Professional Skills: Strong solution-oriented mindset; proficient in B2B sales management, client development, and account maintenance.Familiar with centralized procurement models and able to adapt to rapidly growing business environments.
• Business Insight: Capable of deeply identifying client needs, building and maintaining strong client relationships, diagnosing pain points, and formulating effective client strategies and solutions.
• Collaboration Ability:Strong cross-functional collaboration skills; able to work closely with operations, commercial, and merchandising teams to jointly improve customer satisfaction and retention.
• Advanced Experience (preferred):Solution-building mindset and mastery of B2B sales and key account management.Over 8 years of major account management experience, especially serving large manufacturing clients.Proven track record with billion-level projects or clients at competitor companies, as well as successful development and servicing of traditional clients with projects valued in the tens of millions.

4. Core Qualities

• Communication: Excellent communication skills, able to effectively engage with clients and internal teams.
• Problem-Solving: Strong ability to independently analyze and resolve issues, providing effective solutions tailored to client needs.
• Accountability: High sense of responsibility, especially in establishing and maintaining client relationships.
• Teamwork: Strong team spirit, able to play an active role in achieving team goals.
• Innovation: Innovative mindset, actively learning industry trends and exploring new business models and customer service approaches.

At JINGDONG Property, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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Take the next step in your career, apply now and explore the opportunities we have to offer.

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