Senior Client Service Analyst

IQVIA · Ho Chi Minh City

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Job overview:

Responsible for quality and service to client, assisting  client obtains maximum value from IQVIA information products and services.

General functions

• Own the end-to-end quality and timely delivery of client reports, performing rigorous pre-release quality control checks, investigating data variances, and proactively communicating insights, issues, and resolutions to clients.

• Control the data and report generation process, provide assistance to internal and external data stakeholders

• Performs data governance

• Analyzes complex queries raised by clients using in-depth understanding of the client and IQVIA syndicated offerings (data), ensuring a comprehensive and timely responses

• Provides additional interpretation of the data to enable business insights and customized solutions to address business questions

• Independently support meetings and discussions (both internally & externally) related to project work/data analytics  

• Verifies data for accuracy and completeness

Internal team functions

• Supervise independently completes Data Analytics Partnership engagement for assigned client

• Supervise for completing both ongoing and ad hoc data analysis/validation to the client, leveraging their experience to provide custom data solutions

• Support to develops a tactical and strategic understanding of the client’s business issues, and involve to develops a compelling solution using IQVIA information products and services, and other products and services when appropriate

• Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams

• Ensures through service reviews that service agreements, and product deliverables meet clients’ specifications, including timeliness and quality

• Supports information proposals and contract renewals by ensuring they are in-line with business rules

• Routinely and independently completes complex and multi-faceted quantitative analysis and research to gain more in-depth understanding of trends 

• Performs audits of own work or that of others to ensure conformance with established procedures or to resolve routine issues 

• Supervise improve and streamline business operations, participate in process improvements aligned with desired customer outcomes 

External functions

• Contributes to improvement client satisfaction level with appropriate services/ knowledge/ domain expertise

• Provides effective communications (spoken and written) both internally and externally regarding data status, queries and clarifications 

Key skills required:  Technical skills, Analytical skills(Power Bi,SQL), Business acumen and problem solving,  Communication skills, Vietnam Healthcare market understanding, Relationship building skills, Servicing skills, Matrix management, Collaboration and Teamwork

Experience:

Typically requires a minimum of 1 - 3 years of prior relevant experience.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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