Client Services Representative
IQVIA · Istanbul
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health & Quintiles and Innovex, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
We are looking for Client Service team member in IQVIA Client Service for İstanbul office.
Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Role & Responsibilities
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction..
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables.
- Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
Skills & Qualifications
- Bachelor's Degree for the relevant sciences (Math, Pharmacy, Statistic, Engineer,BA)
- Knowledge of IQVIA products and the pharmaceutical industry as preferred.
- Meeting facilitation, presentation and training experience as prefered
- Proficiency in PC applications, such as Microsoft Office & SQL, Access, Sales Force(preferred)
- Ability to communicate effectively with various levels in the organization (written and oral) and eager to work on service support & delivery.
- Demonstrated problem solving, analytical, project management and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate.
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com