Operations Solutions Coordinator - MLI
Mayo Clinic · Rochester
MCL Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCL goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCL Operations. MCL Operations serves as the functional link that enables MCL strategy execution in highly competitive markets. The MCL business is constantly growing and evolving to meet the changing face of medicine; new markets, technologies, and clinical requirements require unique solutions and new services. MCL Operations requires the ability to respond in an agile and flexible fashion to these developments, combining experience with creative problem solving to position MCL to functionally deliver on business opportunities.
The Operations Solutions Coordinator-MCL reports to the Senior Manager-Operations-MCL and collaborates across the different MCL Operations pillars to lead the initial investigation, solutioning, and implementation of new service lines. Due to the individual needs of each business unit, the Operations Solutions Coordinator-MCL may have the opportunity to manage direct reports. Domestic and international travel required. A valid driver’s license and good driving record may be required based on business needs and travel expectations.
Additional Responsibilities:
1. Develops and governs client-contact architecture, including service-routing methodologies and navigation models that support consistent and effective client access.
2. Develops and governs operational decision-support structures, including decision trees and reason-code frameworks that support consistent classification and management of client inquiries.
3. Establishes closed-loop inquiry management frameworks that define ownership, handoffs, resolution, and closure across the inquiry lifecycle.
4. Develops and governs standardized client-communication solutions, including reusable messaging, templates, and automated communication for common client scenarios.
5. Establishes standardized pathways for inquiries requiring laboratory or other subject-matter expertise, including defined consultation criteria, content ownership, and engagement processes.
*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.
*This vacancy is not eligible for sponsorship. Mayo Clinic will not sponsor or transfer visas for this position. Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.