Deputy Manager
KSB · Jaipur
Content : Job Description
Job Title : Field Sales & Service position
Segment : KSB-GIW Mining Segment
Position : Deputy Manager - 7-10 Years of Experience in Mining & Mineral Segment
Location : Udaipur
Area : Entire North, Gujarat & Maharashtra
Job Description: Service & Aftermarket – Mining Segment (Slurry Pumps)
Position Overview
The role is responsible for providing end‑to‑end technical service support and driving service and aftermarket business growth for KSB GIW slurry pump products across key mining customers in the assigned region. The position combines hands‑on field service, customer relationship management, and revenue ownership for new equipment, spares, and services.
Key Responsibilities
Field Service & Technical Support
Visit key mining customer sites within the allocated region to provide:
Installation support, start‑up, and commissioning supervision
Troubleshooting, breakdown support, overhauling, and rectification
Modifications and performance improvement solutions
Support customers during erection and commissioning phases to ensure reliable and safe operation of slurry pumps.
Collect and analyze application‑ and operation‑related slurry pump data to identify critical issues and improvement opportunities.
Understand customer pain points and propose effective technical, replacement, and aftermarket service solutions to enhance customer satisfaction.
Installed Base Management & Business Development
Preserve and monitor the installed base through regular customer site visits.
Identify opportunities for pump replacement, upgrades, and expansion to increase product footprint.
Groom aftermarket business by promoting service offerings, spares, and refurbishment solutions.
Identify service needs at customer sites and proactively promote service contracts and maintenance solutions.
Sales, Revenue & Performance Management
Own and drive revenue targets for:
New equipment sales
Aftermarket spares
Services and service contracts
Monitor sales KPIs, review performance, and develop action plans to achieve targets.
Use data‑driven insights to forecast sales and improve business performance.
Support preparation of standard and customized service offers based on site requirements.
Customer Relationship & Account Management
Build and maintain strong relationships with key mining customers and strategic partners.
Ensure high levels of customer satisfaction and loyalty through effective account management practices.
Present collected information related to claims and complaints to After‑Sales teams and support implementation of corrective actions.
Knowledge Sharing & Continuous Improvement
Gather and document customer practices, application data, and salvaging techniques used at site.
Prepare case studies and technical documentation to be used as training and knowledge‑sharing material.
Present insights and findings internally to improve products, services, and solutions.
Collaboration & Reporting
Collaborate closely with Zonal Managers and cross‑functional teams across regions & H.O.
Provide periodic reports on service activities, installed base status, pump population, opportunities, and revenue.
Perform any other assignments as directed by superiors from time to time.
Report directly to the RAC Head – Mining Segment.
Candidate Profile
Experience:
5–8 years of hands‑on experience in the slurry pump industry, preferably within the mining segment.
Technical Skills:
Strong technical knowledge of slurry pumps and their applications across industrial segments.
Commercial Acumen:
Ability to drive service, aftermarket, and equipment sales with a clear focus on revenue growth.
Analytical & Communication Skills:
Good analytical, technical, and presentation skills.
Mobility:
Willingness to travel extensively on a Pan‑India basis to mining customer locations.
Customer Focus:
Strong customer orientation with the ability to understand site‑specific challenges and deliver value‑based solutions.
Defined competencies:
Ø Good Technical knowledge & analytical skills
Ø Communication skills
Ø Planning
Ø Presentation skills.
Ø Relationship building/development