IT Service Management Specialist

Mosaic Health System · United States

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The IT Service Management (ITSM) Specialist is accountable for the operational effectiveness, maturity, and continuous improvement of IT Service Management practices and the supporting toolset. This role owns the Jira and Jira Service Management (JSM) platform and ensures ITIL-aligned processes, including Incident, Change, and Problem Management, are consistently executed, measured, and improved across IT. The ITSM Specialist serves as the single point of accountability for ITSM process performance, SLA accuracy, workflow automation, and service reporting.

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

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