Import Export Supervisor

National Pen · Tijuana

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Job title: Import Export Supervisor

Reports to: Import/Export Operations Manager

Location: Tijuana

Major Duties and Responsibilities

Leadership & Operational Execution

Supervise the daily import and export activities of the Import/Export Operations team.
Monitor daily workload to ensure timely, accurate and compliant processing.
Ensure SOPs are consistently followed.
Establish accountability for quality, productivity, turnaround time and customer service.
Coach, mentor and develop Import/Export Specialists and Assistants.
Ensure employees maintain required knowledge and skills.
Conduct performance reviews and corrective actions.
Manage departmental priorities and customs broker performance.

Continuous Improvement & Technology

Develop KPIs, dashboards and operational reporting.
Analyze performance and improve efficiency.
Lead automation and continuous improvement initiatives.
Leverage ERP, reporting tools, and AI to improve import/export operations

Mexico Trade Compliance

Ensure compliance with Mexican Customs regulations.
Oversee IMMEX, VAT & IEPS Certification, Annex 24 and Annex 30.
Monitor SAT, ANAM and regulatory changes.
Review import/export documentation and pedimentos.
Coordinate customs audits and compliance reviews.
Partner with customs brokers to resolve issues.

U.S. Trade Compliance Knowledge

Maintain working knowledge of U.S. import/export regulations.
Understand Rules of Origin, valuation concepts, CTPAT/OEA and export compliance.
Recognize issues requiring escalation.
Partner with Global Trade Compliance.

NOTE: This position description in no way states or implies these are the only duties to be performed. Additional duties may be assigned.

Qualifications Required for Effective Performance

Profile:

The ideal candidate demonstrates integrity, accountability, professionalism, strong customer focus and a continuous improvement mindset.

Education:

Bachelor's Degree in International Business, International Trade, Customs Administration, Supply Chain, Logistics, Business Administration or related field.

Knowledge/Experience:

5+ years of Mexico import/export operations.
3+ years supporting a maquiladora (IMMEX).
2+ years of supervisory experience.
Strong knowledge of Mexican Customs, SAT and ANAM.
Experience with IMMEX, VAT & IEPS, Annex 24 and Annex 30.
Experience managing customs brokers.
Experience implementing automation and process improvements.
Experience developing KPIs, dashboards and operational reporting.
Experience with SAP or similar ERP.
Experience working with cross-functional teams.
General knowledge of U.S. import/export regulations.

Skills & Abilities:

Leadership and coaching skills.
Analytical and problem-solving abilities.
Exceptional attention to detail.
Proactive continuous improvement mindset.
Excellent English and Spanish communication skills.
Intermediate-Advanced Excel
Technology aptitude including automation and AI.
Ability to manage multiple priorities.

About Pens.com

Pen.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

To learn more, visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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Lead the daily import and export operations by ensuring all activities are executed accurately, efficiently, and in compliance with applicable Mexican trade regulations. The Import/Export Operations Supervisor is responsible for supervising import/export daily operations, developing employees, managing customs broker performance, monitoring operational KPIs, and driving continuous process improvements through automation and technology. The position serves as the first level of leadership for the Import/Export Operations team, ensuring consistent execution of established processes while escalating strategic or complex trade compliance matters to the Import/Export Operations Manager and Global Trade Compliance team, as appropriate.

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