Business Operations / Chief of Staff
Emergence Capital Partners · San Francisco
About the Role
You'll be a force multiplier for the founding team – owning special projects, building operational infrastructure, and tackling whatever problems matter most to the business. This is a high-leverage role for someone who wants to learn every aspect of building a company.
The scope is broad by design. In a given week, you might build a financial model for the board, analyze sales pipeline data, create a presentation for a key customer, streamline an internal process, or lead a strategic initiative. You'll work directly with founders on the company's most important priorities and develop a holistic understanding of how startups operate.
This role is ideal for someone with a structured problem-solving background (consulting, banking, PE/VC) who wants to transition into operations at a high-growth startup, or for experienced operators who thrive on variety and impact. The best candidates are intellectually curious, extremely organized, and relentless about driving projects to completion.
What You'll Do
Drive strategic projects across functions: sales operations, finance, product, and go-to-market
Build financial models, forecasts, and analyses to support business decisions and board discussions
Create investor materials, board decks, and strategic presentations
Design and implement internal processes, tools, and dashboards that improve operational efficiency
Analyze data to surface insights, track KPIs, and inform company strategy
Support fundraising processes including data room preparation, investor outreach, and diligence
Manage cross-functional initiatives and ensure projects are completed on time and with quality
Step in wherever needed, no task too small or too strategic
Qualifications
4+ years of experience in consulting, investment banking, private equity, venture capital, or startup operations
Exceptional analytical skills with advanced proficiency in Excel/Google Sheets and financial modeling
Strong communication skills, ability to structure and present complex information clearly
Experience creating executive-level presentations and materials
Highly organized with ability to manage multiple projects and priorities simultaneously
Self-directed with ability to identify important problems and drive them to completion without oversight
Intellectual curiosity and willingness to dive deep into unfamiliar domains
BA/BS required; MBA or other advanced degree is a plus but not required
Nice to Have
Previous experience at a high-growth startup in an operations, strategy, or chief of staff role
Background in the same vertical as the company (fintech, healthtech, etc.)
Experience with BI tools (Looker, Tableau, Metabase) or basic SQL for data analysis
Familiarity with startup metrics, SaaS business models, and venture financing
Experience supporting a fundraising process or M&A transaction
Product or technical background that enables collaboration with engineering teams
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