ICT Technical Assistant Uganda Isingiro

Norwegian Refugee Council · UG

Apply on the company website

CT Technical Assistant Uganda (Open to Ugandan Nationals Only)

Locations: Isingiro

Females are highly encouraged to Apply. 

Specific responsibilities 

• Provide technical advisory services in relation to new or appropriate office technology options that   are relevant to NRC offices in respect to ICT

• Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.

• Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.

• Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.

• Schedule regular computer and other technology related services maintenance and license renewals

• Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.

• Define, deploy and maintain system security for shared services.

• Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.

• Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.

• Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.

• Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.

• Provide ICT technical support to all NRC Vocational Skills Training Centers (VSTs) with a special focus on providing required support and back up to ICTs instructors in the VSTs. 

• Any other duties as may be allocated by supervisor.

Critical interfaces

• All Field Office staff

• Vendors/Service providers

• All school ICT staff in the respective location- Nakivale, Oruchinga, Kyaka, Rwamwanja, Matanda, Bubukwanga, Kyangwali and Kampala. 

1. Competencies 

1. Professional competencies 

Professional competencies: 

• Good grasp of intranet systems.

• Have good spoken and written communication skills

• Excellent interpersonal skills

• Have problem solving skills to deal with disputes, grievances and staffing problems 

• Planning and delivering results

• Working with people

• Analyzing

• Handling insecure environments

Context/ Specific skills, knowledge and experience: 

• B.Sc. Degree in Computer Science/Information Technology or related field.

• At least 3 years of work experience

• Hands on Experience and knowledge in Hardware, LAN/WLAN,

• Prior ICT experience in a setup with environmental and geographical constraints.

• Experience from working as an ICT Officer in a humanitarian/recovery context

• Certification on Microsoft Server/Cisco product is a plus

2. Behavioural competencies

• Handling insecure environment

• Planning and delivering results

• Empowering and building trust

• Communicating with impact and respect

Please download JD - ICT Technical Assistant.docx  the to learn more about the position

What we offer

• Duty station: Nakivale
• Contract: national contract, 9 months (extension possible, dependent on funding)
• Travel: Frequent travel to the project sites
• Salary/benefits: Grade 4 on NRC’s national salary scale. 
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: To apply, log in with your official NRC email address or click on Opportunity Marketplace.
• Application is online only; Qualified Ugandan Nationals only.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position, as a result only shortlisted candidates will be contacted.

Please Note:

1. NRC does not at any stage of the recruitment process request candidates to make payments of any kind. Further, NRC has not retained any agent to conduct recruitments on behalf of the organization.
2. NRC is committed to protecting staff and the people we serve within our programmes from exploitation and abuse and any kind of misconduct. NRC has specific policies, including our Code of Conduct, PSEA and Child Protection, which outlines the expected behavior and the responsibility of all staff, beneficiaries, Suppliers, consultants and other stakeholders and has Zero Tolerance towards any breach. Any candidate offered a job with NRC will be expected to sign NRC’s organizational Policies and Code of Conduct as part of their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
3. NRC is an Equal Opportunity Employer.
4. NRC is committed to a diverse workforce through Diversity Equity and Inclusion; therefore, Qualified Female Candidates, Refugees and Persons with Disability are encouraged to apply.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian Organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

NRC’s programme in Uganda has a community-based approach and uses protection analysis to inform the response and target the most vulnerable refugees and host communities. The programme is multisector and anchored mainly on market-based interventions, with expertise in education, protection, livelihood and food security (LFS), water, sanitation and hygiene (WASH) promotion, shelter and information, counselling and legal assistance (ICLA). NRC is present in all larger refugee hosting districts. Scaling up our activities with the hard-to-reach populations is our priority, resulting in an integrated urban programme, among other activities. 

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC

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