Solutions Engineer
Encord · London
About us
We're solving AI's hardest problem: alignment.
Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ teams at the cutting edge of AI, including Woven by Toyota, Hitachi, Skydio, AbbVie, Dyna, Walden, and Agility Robotics. From autonomous vehicles and robotics to sports and healthcare, we're solving AI's hardest problem: turning complex, real-world data into production-ready intelligent systems.
We're a team of former founders, scientists, quants, researchers, and even Olympians who’ve helped build some of the most successful companies in Silicon Valley, and alumni of MIT, Stanford, UC Berkeley, Oxford, Cambridge, and Imperial. We’ve raised $110M from early investors in companies like Databricks, ElevenLabs, and Vercel, and we’re growing at an extraordinary pace.
We're looking for exceptional people who want to help build a category-defining company, operating with high urgency and taking real ownership to help shape the future of AI.
The role
As a Solutions Engineer at Encord, you will be the core technical expert and problem-solver for our most complex customers. You are the engineering-focused counterpart to the commercial team, partnering with Account Executives to architect and implement solutions for prospects on the cutting-edge of AI.
You will be the expert on how our platform integrates and scales, establishing technical credibility and guiding prospects through complex evaluations, especially for applications in robotics, autonomous systems, and multimodal AI. You are both a deep technical builder and an expert business value translator.
What you'll do
Partner with Account Executives and the ML team to lead the technical strategy for complex, enterprise sales cycles and co-own the technical win
Lead deep technical discovery sessions with a wide range of stakeholders (from ML Engineers to MLOps leaders) to not only uncover business pain but to architect a complete technical solution and integration path
Architect, build, and deliver highly-technical, customised product demonstrations and proof-of-concepts (POCs) that solve specific, complex customer problems
Own the end-to-end technical implementation of POCs, writing robust, production-quality Python scripts for complex data ingestion, pre/post-processing, dataset management, and custom platform integrations
Act as the key technical advisor to prospects, expertly guiding them through security, architecture, and integration evaluations, particularly on complex data pipelines involving multimodal data, LiDAR, or robotics sensor data
Translate complex technical architectures and findings into clear, persuasive value propositions for senior, non-technical stakeholders (Directors, VPs, CTOs)
Serve as the "voice of the customer" to our Product and Engineering teams, channelling detailed, technical feedback from complex enterprise clients to help shape the product roadmap
Who we're looking for
Coding experience — hands-on experience building and debugging scripts and solutions using Python or other scripting languages; experience with SDKs is desirable
Excellent communication and presentation skills — you can confidently command a room of engineers and just as easily simplify complex concepts for senior decision-makers
Strong technical command of modern cloud infrastructure (GCP, AWS, Azure) and machine learning concepts
A "hacker mindset" with a strong engineering foundation: you are a creative problem-solver who builds robust, scalable, and efficient scripts and integration workflows to overcome technical hurdles
A solution-driven and customer-obsessed mindset — while you understand commercial goals, your passion is for solving complex technical problems and ensuring customer success
Ability to translate value between technical and commercial stakeholders, both with prospects and internally within Encord
Bonus: hands-on experience working with multimodal AI, sensor-fusion, physical AI, LiDAR data, or in the robotics industry
Experience requirements
1 - 5+ years of experience in a customer-facing role within an AI business, such as Solutions Engineering, Solutions Architecture, or Technical Account Management
Proficiency in Python, with the ability to write clean, production-quality scripts for data ingestion, pipeline automation, API integrations, and custom tooling; experience with REST APIs and SDKs is strongly preferred
Hands-on experience with at least one major cloud platform (GCP, AWS, or Azure), including data storage, compute, and deployment patterns common in ML workflows
Solid understanding of machine learning concepts and the ML development lifecycle — from data preparation and annotation through model training, evaluation, and deployment
Demonstrated ability to lead technical discovery, architect integration solutions, and own end-to-end POC delivery in a complex enterprise sales environment
Proven track record of earning trust with highly technical audiences (ML engineers, MLOps, data engineers) while communicating value clearly to senior business stakeholders
Experience navigating enterprise security, compliance, and architecture reviews as part of a technical sales or implementation process
Prior experience in a high-growth start-up or scale-up strongly preferred
Bonus: Familiarity with multimodal data formats, LiDAR, robotics sensor data, or physical AI applications
Why Encord
Competitive salary, commission, and meaningful equity in a high-growth startup
Clear, accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 4 days/week
Daily team lunches & dinners
Annual learning & development budget
Comprehensive health, dental, and vision coverage
US employees: 18 paid vacation days plus US public holidays
UK employees: 25 paid vacation days plus UK public holidays
Frequent travel opportunities across the U.S., London, and Europe
Bi-annual company offsites & monthly socials
Operating principles
High agency
You see something broken, you fix it or find the person who can. We celebrate the people who solve 90% of a problem before anyone asks.
Build with care & urgency
We bear-hug the customer. Former founders and people from fast-moving, high-stakes environments thrive here.
Self-aware & hungry
We stay warm, self-aware, and genuinely hungry. We elevate our peers, and ego doesn't last long.
Invent in real time
We move toward the ambiguity. We’re pragmatic, resourceful, energized by the fact that there's no playbook.
If you're looking to do the most meaningful work of your career alongside people who push you to be better, we'd love to meet you.