Account Manager - Bilingual Mandarin

Eightcap · Melbourne

Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.

We are seeking an Account Manager to support Eightcap’s growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market. This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.

Key Responsibilities:

Sales & Pipeline Growth: Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.
Educational Leadership: Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.
Full-Cycle Lead Management: Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.
Market Authority: Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap’s value proposition to a diverse audience.
Client Relationship Management: Provide premium customer service by handling feedback, requests and technical queries with speed and professional precision.
Operational Excellence: Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.
Internal & External Stakeholders: Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering, while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.

Requirements

Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.
A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities.
A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.
Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.
A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.
A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
A proven ability to work independently, take initiative and drive projects from conception to completion.
A background in telemarketing or professional call centres is considered a plus.
RG146 qualification is highly advantageous.

Benefits

What's it like to work at Eightcap?

We have built a performance-driven environment where you're given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.

We also support you through:

Ongoing investment in your career development, including technical and professional training.
Wellness and lifestyle perks, such as monthly corporate massages.
Drinks every Friday.
Parental leave entitlements.
Staff referral bonus programme.
Annual flu vaccinations.
Purchased leave.
Novated leasing options for vehicle financing and management.
A great CBD location with easy access to public transport.
A multicultural, collaborative and supportive team culture.
Being part of exciting new projects for the company.
Regular social activities.

Don't check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you're ready to grow with us, we're ready to meet you.

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