Operation Officer
OCBC · Banten
Transaction Processing & Monitoring:
- Reconcile domestic and cross-border transactions
- Monitor transaction flows across regional systems and ensure timely execution within SLAs.
- Investigate and resolve transaction discrepancies, exceptions, and failed payments.
Compliance & Risk Management:
- Ensure all transactions comply with internal policies, regulatory requirements
- Support anti-money laundering (AML) checks and suspicious transaction reporting (STR) processes.
- Maintain audit trails and documentation for transaction records.
System & Process Support:
- Utilize core banking systems (e.g., T24, Finacle, or other OCBC platforms) and regional operational tools.
- Assist in testing and implementation of system enhancements related to transaction processing.
- Participate in process improvement initiatives to increase efficiency and reduce operational risk.
Cross-functional Coordination:
- Liaise with branches, regional teams, treasury, compliance, and IT to resolve transaction-related issues.
- Provide operational support to clients and internal stakeholders during peak periods or system outages.