Hourly pay rate: $21.00-$25.00

About this position:

• Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
• Assist hotel guests in planning their vacation.
• Help guests with reservations and special needs.
• Assist service express with phone calls, amenities, and guest requests.
• Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
• Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty.
• Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.

Requirements:

• High school graduate or equivalent.
• Knowledge of Mammoth and surrounding area strongly preferred.
• Minimum of two years' experience in hospitality, public relations, or sales and marketing.
• Hotel or Resort experience preferred.
• Computer skills.
• Professional demeanor, attitude, and appearance.
• Strong work ethic.
• Effective communication with guests, employees, and management.
• Ability to perform under pressure.