Service Sales Engineer

Hitachi · Rayong

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The opportunity:

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We are advancing the world’s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future – for today’s generations and those to come. At Hitachi Energy, whether you are a pioneer confronting the market, an engineer driving technological innovation, or an enabler enhancing organizational effectiveness – this is where your unique value converges. Your professional expertise will transcend conventional boundaries, making extraordinary contributions to our collective evolution.

Drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other HAPG service units. Build long term customer relationships and ensure immediate response to specific customer needs and issues.

How you’ll make an impact:

• In collaboration with the Service Sales Manager and/or Service, manager will implement Service sales strategy, penetrate IB, pro-motes various upgrade, retrofit and value add solutions to the benefit of the customer and Hitachi Energy. Understands the channel strategy and the establishment of related prices and prepare sales plans, reviews them and proposes recovery plan(s) when needed, regularly updates installed base management tool with the changes made at site.
• You will utilize installed base management tool ServIS to understand the existing installed base (IB) and identify and develop sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market, focus on the entire Service portfolio to secure profit for assigned Business Units/Product Groups.
• You will generate Service sales lead and develop new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios, take Hitachi Energy approach to leverage other colleagues’ portfolios.
• You will establish long-term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM), register customer feedback and ensure customer satisfaction throughout the sales process.
• You will sell entire service product portfolio to expand Hitachi Energy footprint in the designated area(s), charts out and monitor sales proposals, tenders and follows up proposal statistics, prepare Hitachi Energy  Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager, communicate contract details in accordance with Hitachi Energy offering and strategy, manage administrative sales process, preparation of Risk review and presentation.
• You will act as a marketer/salesperson of Hitachi Energy’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings), translate the need of customer into relevant Hitachi Energy Service offerings and solutions, contribute to risk assessments related to price and quality, register required information into the appropriate customer database, ensure technical reliability, safety and cost effective solutions to satisfy customer’s needs, compile with health and safety directives.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor's degree - engineering degree (electrical) is an advantage.
• Minimum 4 to 7 years’ experience in similar role.
• Very good knowledge of MS Office (Word, Excel, Power Point, Outlook).
• Available to travel, proactivity, resilience, customer-oriented mindset and outstanding communication skills are required.
• Good cooperation with internal and external parties, a team player.
• Excellent knowledge of English language, both written and spoken. Very good communication and negotiation skills.

More about us:

We offer, at Hitachi Energy Thailand, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing:

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee’s performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.

Please be advised that the benefits provided may differ depending on the employee’s country of hire.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

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