Sr. Sales Support Engineer

Hitachi · Bengaluru

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The opportunity

Sales support team focusses on designing technical scope, applying products and technology, determining costs, preparing documentation along with techno-commercial proposal, technical discussions with customers and front-end teams. A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex.

How you’ll make an impact

• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions to meet their power quality requirements.

• Provides technical support during the technical meeting, product presentations and negotiations

• Prepares & supports preparation of technical & commercial offers based on customers expectations in terms of power quality, Local Business Unit/feeder factory indications and Sales organization directives. Participates in the kick off meeting organized by the project team.

• Defines & estimates cost for the proposed solution and communicates to Sales organization.

• Provides information to the risk review process in accordance with organization policy and sometimes participates in the risk review assessment.

• Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization.

• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results. Work on improving current sales process and have a continuous learning mindset.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• 8-10 years experience in Power Quality / capacitors industry post university degree

• Previous experience in Capacitors/ Switchgears, technical solution sales will be preferred.

• To be successful in this role you must be a self-starter, a continuous learner, having good communication skills and hold a strong customer focus. Preferably, you have a proven track record of managing and facilitating change.

• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

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