Test Administrator (Shinjuku, Japan) (24750)
Pearson · Tokyo
Job Description – Test Center Administrator
Description: As a Test Centre Administrator, you will play a critical role in delivering a secure, professional, and welcoming testing experience for candidates. Working onsite at a Pearson Professional Centre, you’ll ensure exams are administered accurately and fairly, following strict operational and security standards. This is an ideal opportunity if you enjoy customer-facing work, value integrity, and are comfortable working in a structured, detail-driven environment with flexible hours, including weekends.
Key Outcomes & Responsibilities
Test Centre Operations
- Ensure all testing equipment and workstations are fully operational and free from unauthorized materials.
- Monitor and manage daily system transmissions, including test result uploads and exam downloads.
- Partner with technical support teams to troubleshoot and resolve technical issues promptly.
- Maintain a clean, orderly, and compliant test centre environment.
Candidate Experience & Customer Service
- Prepare for daily test rosters, including arrangements for candidates requiring special accommodations.
- Greet candidates, verify identification, and clearly explain test procedures.
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- Support candidates through check-in, secure storage of personal belongings, and test start procedures.
- Monitor exams to ensure compliance with policies and address candidate questions before the timed exam begins.
- Accurately record, escalate, and document any incidents, irregularities, or discrepancies.
- Print and provide test results upon completion of exams.
Quality, Security & Continuous Improvement
- Adhere strictly to Pearson Professional Centre quality, security, and integrity standards.
- Proactively identify opportunities to improve processes, procedures, or candidate experience and share feedback with the wider team.
Skills & Capabilities
Core Competencies
- Strong attention to detail
- Customer-focused mindset
- Clear written and verbal communication
- Problem-solving and sound judgment
- Organization and time management
- High ethical standards and integrity
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Knowledge, Skills & Experience
- At least 1 year of customer service experience
- Experience in a testing or regulated environment is strongly preferred
- Proficiency with Microsoft Office and Windows applications
- Ability to work independently and manage competing priorities
- Comfortable handling moderate levels of pressure in a structured environment
- Confident using standard office equipment and computer systems
Certifications & Compliance
- Completion of Pearson Professional Centres Test Administrator certification is required
- Annual re-certification must be successfully maintained
Work Environment & Flexibility
- Onsite role in a quiet, secure testing environment
- Flexibility to work Monday to Sunday, including weekends, based on test schedules
- Ability to remain alert and focused for extended periods
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.