Test Administrator
Pearson · Hong Kong
Pearson VUE ( www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
We are looking for a friendly and professional team player to join our team based in Hong Kong as Test Center Administrator.
Working Arrangements
- This is a part-time position.
- Working hours vary between 7am to 10pm, Monday to Saturday
- Roster will be released 2 weeks in advance. You will be required to work on a different shifts that cannot be specified before your roster is released. A flexible approach to working is essential for this position as opening hours can vary according to business need
Job Description
- Prepare equipment and test environment per company policy and procedures to deliver exams
- Welcome, greet and check-in candidates according to Pearson VUE and client procedures.
- Comply with all exams testing security procedures and follow company policies using careful judgment.
- Verify candidate personal identification documents and explain the exam process and rules.
- Proctor / invigilate candidates while they are taking their exam.
- Troubleshoot with internal departments, such as IT department, to fix any technical issues in the Test Centre.
- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate, or the test center itself.
- Maintain a clean and hazards free testing environment, some housekeeping duties such as emptying trash bins and sanitizing workstations will be required as necessary.
Requirements
- Minimum of 1 year customer service experience is preferred.