UX Researcher - Dallas, TX
Photon · United States · $52,000 (stated in the posting)
Role Overview
We are seeking a strategic UX Researcher to lead the discovery and definition phases for a high-priority retail systems modernization initiative. This role is central to a MVP delivery cycle, focusing on the transformation of customer-facing workflows from legacy environments into a modern, API-driven platform. You will ensure that the core Point of Sale (POS) capabilities are intuitive, efficient, and technically viable.
Key Responsibilities
- Structured Discovery: Execute an end-to-end discovery phase to validate existing retail workflows, refine MVP scope, and define the foundational UX architecture.
- Workflow Optimization: Deep-dive into specific customer-facing functions, including Search, Quoting, Inventory Management, and Payments.
- Device & Hardware Assessment: Conduct usability and ergonomics assessments on various hardware devices to ensure the software interface is optimized for physical retail environments.
- Integration Alignment: Collaborate with technical teams to ensure UX designs are compatible with API-based routing layers and legacy backend constraints.
- Phased Strategy: Support a rapid pilot rollout by identifying core "must-have" features for the MVP while maintaining a vision for future multi-vertical expansions.
- Usability Testing: Lead iterative testing cycles to validate that the transition from legacy systems to the new platform reduces friction for end-users.
Required Experience & Skills
- Complex Systems Design: 9+ years of UX Research experience, with a specific background in Fintech, Retail, or POS systems.
- High-Stakes Workflows: Proven track record of researching transactional workflows such as quoting engines, inventory tracking, and complex payment processing.
- Should require experience in AI-driven SDLC execution
- Technical Literacy: Ability to understand API-based integrations and how technical architecture (like routing layers) impacts the end-user experience.
- Methodological Breadth: Proficiency in ethnographic field studies, task analysis, and hardware-software interaction testing.
Compensation, Benefits and Duration
- Minimum Compensation: USD 52,000
- Maximum Compensation: USD 182,000
- Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
- Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
- This position is available for independent contractors
- No applications will be considered if received more than 120 days after the date of this post.