L1 Engineer - JIRA/Confluence - Bangalore

Photon · Bengaluru

- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty

Accept & registers Service Calls/ Tickets
Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
Collecting and documenting relevant data related to nature of issues
Troubleshooting reported issues and routing tickets to appropriate groups
Possess excellent communication and organizational skills, along with excellent interpersonal skills.
Have demonstrated abilities to multi-task, including solid time management skills.
This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
Shifts and/ or unusual hours are required to accommodate the needs of the business

Looking for 24/7 support team.