Sales Operations Automation Specialist

EPOS · Singapore

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About the Role

We're looking for a hands-on HubSpot Automation Specialist to build, maintain, and optimize the automated workflows connecting our marketing, sales, and support tools. You'll own how data flows through HubSpot — from form submission to ticket creation to team notifications — and make sure the right people get the right information at the right time, without manual work.

This is a great role for someone who loves solving "connect the dots" problems: taking a messy manual process and turning it into a clean, reliable automation.

What You'll Do

• Build and maintain HubSpot workflows across Marketing, Sales, and Service Hub (forms, tickets, deals, contacts, lifecycle stages)
• Set up ticket pipeline automation — auto-creating tickets from form submissions, field mapping, routing, and status updates
• Integrate HubSpot with external tools (DingTalk, Slack, WeCom, Zapier, Make/n8n) to trigger real-time notifications and alerts for the sales/support team
• Configure and troubleshoot webhooks and API-based integrations between HubSpot and third-party apps
• Maintain CRM data hygiene — properties, field mappings, deduplication, and pipeline structure
• Monitor automation performance, catch failures early, and fix broken workflows
• Document workflows and processes so they're easy to hand off, audit, and improve
• Partner with Sales, Marketing, and Support teams to understand process pain points and translate them into automation
• Explore and pilot AI-powered automation (e.g. HubSpot Breeze AI, AI agents, LLM-based workflow steps) for tasks like summarizing tickets, drafting responses, or enriching lead/contact data automatically

What Success Looks Like (First 90 Days)

• Fully understands existing HubSpot workflows and ticket pipeline setup
• Independently ships at least one new automation end-to-end
• Reduces at least one manual, repetitive task for sales/support
• Becomes the go-to "can we automate this?" person

Requirements

What We're Looking For

Must-haves:

• 1–2+ years of experience working inside HubSpot (Marketing, Sales, or Service Hub) or Pipedrive or SALESFORCE
• Solid understanding of HubSpot Workflows, Forms, and Ticket/Deal Pipelines
• Comfortable with JSON, webhooks, and basic API concepts
• Experience with at least one automation tool: Zapier, Make (Integromat), n8n, or similar
• Detail-oriented — comfortable mapping fields precisely and testing before going live
• Strong written communication for documenting processes, MS EXCEL formulas

Nice-to-haves:

• Experience integrating HubSpot with messaging platforms (DingTalk, Slack, WeCom, Teams)
• HubSpot certification(s)
• Basic scripting ability (JavaScript/Python)
• Prior Sales Ops / RevOps / Marketing Ops experience
• Familiarity with Operations Hub custom code actions or webhook signing (HMAC)
• Exposure to AI automation tools — Breeze AI, Zapier AI/Agents, Make AI modules, n8n AI nodes, or LLM API usage for smart workflow steps

Benefits

Why Join Us

• Own a high-leverage function
• Exposure across the full revenue engine
• Room to grow into RevOps or Automation Engineer as the stack scales

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