Installation & Service Manager
MKS Instruments · Yokohama
The Installation & Service Manager is responsible for overseeing the planning, coordination, and execution of all equipment installations and service activities for MKS MSD devision in Japan. This role involves managing a team of mechanical and elctrical engineers, to ensure that projects are delivered on time, within scope, and to the highest standards of quality and safety.
Key Responsibilities:
Project Management: Oversee the full lifecycle of equipment installations and service projects, from planning through execution and post-installation support. Ensure projects are delivered on time, within budget, and meet customer expectations.
Team Leadership: Manage and lead a team of installation and service professionals, including engineers, technicians, and supervisors. Provide guidance, mentorship, and performance feedback to ensure continuous improvement and professional development.
Resource Allocation: Coordinate resources, including personnel and equipment, to ensure optimal deployment for multiple concurrent projects. Identify and address potential bottlenecks or resource shortages to maintain project timelines.
Quality Assurance & Compliance: Ensure all installations and services are completed in accordance with company standards, customer specifications, and regulatory requirements. Monitor project outcomes and implement corrective measures as needed to maintain high quality and safety standards.
Customer Relations: Act as the main point of contact for customers during installation and service projects. Ensure customer satisfaction by addressing concerns promptly and providing clear communication throughout the project lifecycle.
Documentation & Reporting: Oversee the proper documentation of installation and service activities, ensuring accurate records are maintained for future reference and compliance. Provide regular status updates and reports to senior management.
Continuous Improvement: Lead efforts to improve installation processes and service efficiency. Identify areas for improvement and implement best practices to enhance the department's overall performance.
Qualifications:
- Proven experience in managing installation and service operations, ideally in wet chemical plating environment
- Strong leadership and team management skills.
- Excellent project management abilities with a track record of delivering projects on time and within scope.
- Knowledge of industry standards, safety regulations, and quality assurance processes.
- Strong communication and interpersonal skills, with the ability to manage customer relationships and collaborate with cross-functional teams.
- Excellent English communication skills, both written and spoken, for effective collaboration with global teams and customers.
This position plays a critical role in ensuring the successful delivery of MKS MSD devision equipment installations and services Japan, driving customer satisfaction, and supporting the growth of the company.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
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