CX Sr Specialist - Governance , Process Improvement & Performance
PT Bank CIMB Niaga · ID
Lead, oversee and facilitate implementation of CX policy and governance structure across bankwide products and channels. Ensure alignment and adherence of implementation with governing bodies, such as OJK and Group Customer Experience with vision to safeguard customers' trust. Responsible to lead and coordinate implementation of CX Governance Program from Group CX. Ensure implementation is monitored and follow through including improvement on identified pain points.