Lanai Air Lead Ramp Service Agent (Kapalua)

Pulama Lanai · Lahaina

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Lanai Air is a critical component to the delivery of “high quality-high touch” consistent service experience to every guest traveling.  Lanai Air is responsible for providing a seamless “point to point” delivery between the Hawaiian Islands.

The Lead Ramp Service Agent is responsible for the day-to-day supervision of all ground service handling ensuring all activities are conducted in accordance with applicable regulations & standards of Lanai Air.  The Safety of our  guests and assets are of utmost importance.  It will be the responsibility of the Lead Ramp Service Agent to ensure established procedures & safety precautions are consistently practiced in all Ramp Service functions.

The Lead Ramp Service Agent will coordinate with the Lānai Air Ramp Operations Manager, System Operation & Reservation Coordinators, and Guest Service Agents, along with the Western Aircraft crew & maintenance team members on a regular basis.  Communication is key to ensure a smooth and safe operation.

Compensation:

$26.37/hour (non-exempt)

Reporting Relationship:

Reports to:                   Ramp Operations Manager & Assistant Guest Service Manager (neighbor islands)

Supervises:                   Ramp Service Agents

Coordinates with:        Lāna‘i Air Guest Service staff & System Operation and Reservation Coordinators, Western Aircraft maintenance staff.

Quality Standards:
  • Conduct individual and business affairs in highest ethical and legal fashion.
  • Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
  • Build strong communication links with supervisors, peers, and employees.
  • Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
  • Comply with all Company policies and standards.
  • Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.
At Pūlama Lāna‘i, we honor our island’s history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together.

If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.
Lanai Air is a critical component to the delivery of “high quality-high touch” consistent service experience to every guest traveling. Lanai Air is responsible for providing a seamless “point to point” delivery between the Hawaiian Islands. The Lead Ramp Service Agent is responsible for the day-to-day supervision of all ground service handling ensuring all activities are conducted in accordance with applicable regulations & standards of Lanai Air. The Safety of our guests and assets are of utmost importance. It will be the responsibility of the Lead Ramp Service Agent to ensure established procedures & safety precautions are consistently practiced in all Ramp Service functions. The Lead Ramp Service Agent will coordinate with the Lānai Air Ramp Operations Manager, System Operation & Reservation Coordinators, and Guest Service Agents, along with the Western Aircraft crew & maintenance team members on a regular basis. Communication is key to ensure a smooth and safe operation.

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