Customer Success Manager
Clark · New York City
About Clark
Every audit answers one question: can I trust this? For 150 years, people have answered it by hand. Clark is changing that.
We build AI that doesn’t just assist auditors. It does the audit work itself. More than 35 CPA firms already use Clark to run audit fieldwork faster and at equal or better quality. Audit is where we start. Our mission is to build the trust infrastructure layer for the AI economy, and we’re only getting started.
We’re a small, hard-working team backed by top investors. We take ownership and judge ourselves by results. If you want to change how an entire profession works, you’ll fit in here.
The Role
We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.
You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.
Why This Role Matters
Clark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.
The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.
What You'll Do
Own day-to-day customer relationships after onboarding
Track customer health, adoption, renewals, and expansion signals
Run regular customer check-ins and QBRs
Coordinate with Audit Engineers on workflow questions and customer feedback
Identify customer risks and escalate appropriately
Partner with Sales on expansion opportunities
Partner with Product on recurring customer needs
Maintain strong account documentation and internal visibility
Help build repeatable CS playbooks and customer health processes
Who You Are
3+ years of customer success, account management, implementation, or consulting experience
Experience in B2B SaaS or workflow-heavy customer environments
Strong communication and relationship-building skills
Highly organized and proactive
Comfortable managing multiple customers and stakeholders
Strong customer empathy and commercial awareness
High ownership and follow-through
Bonus
Experience in accounting, audit, compliance, fintech, or professional services
Experience with AI-native products or workflow automation
Experience working with enterprise or mid-market customers
Experience supporting renewals, expansion, or onboarding
Experience at a fast-moving startup
The Environment
5 days a week on-site in NYC — no remote or hybrid
Startup hours and pace — this isn't a 9-to-5
Flat structure, no hierarchy — everyone ships
High ownership — you own outcomes, not just tasks
Benefits
Unlimited PTO
Wellhub Platinum membership
Comprehensive health, dental, and vision coverage
Free company dinner every day
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