Technical Service Specialist
Quad/Graphics · Franklin
General Purpose of Job
The Technical Services Specialist plays a crucial role in supporting customers and sales executives by directing and channeling technical service efforts. Through customer interaction (both national and international), design and art support, brand management services, global services coordination, new product development, and research and implementation of equipment and software
Key Responsibilities
- Customer interaction (both national and international)
- Stay abreast of emerging technologies and collaborate with prepress, structural, and design groups, as well as manufacturing, to select and implement new equipment and systems.
- Work closely with finance, design, and IT teams to integrate and automate design systems with estimating processes.
- Qualify and certify international locations to ensure consistent standards.
- Engage with vendors to explore new technologies, ensure compliance, and qualify materials.
- Provide recommendations and assistance in obtaining Quad Packaging’s technical certifications.
- Support field service technicians in resolving technical issues.
- Assist with Prepress and Brand management tasks.
- Collaborate on Graphics and Structural Design and development projects.
- Project manage the implementation of new technologies and onboard new customers.
- Offer customer technical support.
- Coordinate Global Packaging projects.
Job Requirements
Education: Minimum of three years’ experience in the folding carton and label industry.
Experience Preferred
- Knowledge of 6 Sigma and Lean Manufacturing.
- Experience in structural design
Knowledge, Skills & Abilities
- Demonstrated leadership skills.
- Excellent people skills.
- Polished presentation skills.
- Strong project management abilities.
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As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.