Senior Relationship Officer Personal loans
RAKBANK · United Arab Emirates
About the Role:
We are seeking a talented and motivated Executive to join our Direct Sales CC & PL department. In this role, you will be responsible for promoting and selling a range of personal banking products, with a primary focus on credit cards & Personal Loan. Your main objective is to achieve sales targets and contribute to the bank's growth by acquiring new customers and cross-selling additional products. This role offers a challenging and rewarding experience, allowing you to develop your sales and customer relationship skills.
What you will be doing:
- Achieve and exceed monthly and quarterly sales targets set by the Direct Sales Manager.
- Promote and sell Personal Loan products within assigned markets and customer segments
- Generate new business through:
- Cold calling
- Field visits
- Referrals and networking
- Organize and participate in promotional activities, group meetings, and roadshows to drive business growth.
- Maintain a strong sales pipeline and ensure timely follow-up with prospects.
- Submit accurate MIS reports and competitor insights on a regular basis.
- Identify and leverage cross-sell opportunities across other banking products (e.g., credit cards, insurance, accounts).
- Stay updated on market trends, competitor offerings, and suggest improvements to enhance sales performance.
Customer Relationship & Service
- Build and maintain strong relationships with customers to ensure repeat business and referrals.
- Provide end-to-end support in the loan application process, ensuring a smooth customer experience.
- Address customer queries effectively and ensure high customer satisfaction levels.
Compliance & Process Adherence
- Ensure all applications are processed in line with bank policies, SOPs, and regulatory requirements.
- Maintain complete and accurate documentation and KYC compliance.
- Adhere to defined Turnaround Time (TAT) for all processes.
Team Contribution & Performance Management
- Collaborate with internal teams (Credit, Operations) to facilitate timely approvals and disbursements.
- Support team performance by:
- Sharing best practices
- Contributing ideas to improve sales outcomes
- Demonstrate a result-oriented and high-performance mindset.
What We’re Looking For:
Education: Bachelor’s degree in any related field
Experience: Minimum 3 years’ experience in a Sales role
Skills
- Strong sales and negotiation skills
- Customer-focused approach with excellent communication skills
- Knowledge of personal loan products and lending policies
- Ability to work in a target-driven environment
- Strong time management and pipeline management skills
- Proficiency in MS Office and CRM tools