Lead Environmental Services Aide

Montefiore

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• JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. * 1. Assists in maintaining a clean and sanitary environment within the hospital by working with departmental Manager, Supervisors, and employees to ensure all assigned and scheduled work is completed satisfactorily. The Lead will actively be involved in the completion of this work as appropriate. 2. The Lead communicates any staffing or employee issues to the Environmental Services Manager and Supervisors as warranted and appropriate. 3. Assists in the coordination of departmental operations in support of all other departments in regard to cleaning responsibilities, meeting room setup, as well as other scheduled tasks. 4. Assists in completing cycle cleaning schedule tasks pertaining to floor refinishing, carpet cleaning, and other scheduled tasks as appropriate. 5. Demonstrate an understanding of the special needs of specific age groups including the neonate, pediatric, adolescent and geriatric patient. 6. Perform all other duties as assigned or requested. JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. * 1. Assists in maintaining a clean and sanitary environment within the hospital by working with departmental Manager, Supervisors, and employees to ensure all assigned and scheduled work is completed satisfactorily. The Lead will actively be involved in the completion of this work as appropriate. 2. The Lead communicates any staffing or employee issues to the Environmental Services Manager and Supervisors as warranted and appropriate. 3. Assists in the coordination of departmental operations in support of all other departments in regard to cleaning responsibilities, meeting room setup, as well as other scheduled tasks. 4. Assists in completing cycle cleaning schedule tasks pertaining to floor refinishing, carpet cleaning, and other scheduled tasks as appropriate. 5. Demonstrate an understanding of the special needs of specific age groups including the neonate, pediatric, adolescent and geriatric patient. 6. Perform all other duties as assigned or requested.
• Employee Performance Standards A. CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer. 2. Demonstrates positive communication with people of different cultures, values and beliefs. 3. Demonstrates the ability to acknowledge customer concerns and takes corrective action. 4. Demonstrates compliance with identified customer service behaviors. 5. Provides escort to customers when necessary.
• PERFORMANCE IMPROVEMENT: 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2. Utilizes resources to maintain and improve self development and knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment.
• BUDGET: 1. Collaborates with employees to control costs and pursue additional revenue opportunities.
• PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations.
• MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital
• Hospital-Wide Standards A. Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” • See projects through to ensure completion. • Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” • Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? • Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. • Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”  Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.  Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” • Respond to patient call lights and ask if I can assist. (No Pass Zone). • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” • Anticipate and address my patients’, families and visitors needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. • Exit elevators to accommodate our patients’ first. • Acknowledge people in the hallway by smiling and making eye contact. • Help lost guests and new employees by escorting them to their destination.

• High School Required or
• GED Required
• 1-3 years 3-4 years experience as Environmental Services Aide. Required

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