TeleSitter

Montefiore

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• JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities * 1. Monitors and observes up to 15 patients on one screen at one time and remains alert while on duty 2. Maintains visual observation of patients at all times and communicates effectively using a microphone and headset 3. Communicates with hospital staff and responds quickly to patient and behavioral changes 4. Uses basic computer operation skills 5. Provides assistance to patients while “rounding”, including toileting 6. Collects data and charts observations and activities, reporting pertinent changes in the patient’s condition to the Registered Nurse. 7. Complies with hospital safety regulations, environment of care, risk management, and infection control policies. Assists in maintaining and providing a clean, safe environment. 8. Performs delegated or other specialized functions as educationally prepared.
• Employee Performance Standards CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer. 2. Maintains the dignity and confidentiality of the patient; serves as patient advocate. 3. Utilizes positive communication skills when interacting with people of different cultures, values and beliefs. 4. Demonstrates the ability to acknowledge customer concerns and takes corrective action. 5. Demonstrates compliance with identified customer service behaviors. 6. Provides escort to customers when necessary.
• PERFORMANCE IMPROVEMENT: 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2. Utilizes resources to maintain and improve self development and knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment.
• BUDGET: 1. Demonstrates fiscally prudent use of equipment and supplies. 2. Utilizes charge process for supplies/equipment.
• PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations. 2. Participates in committees and task forces as requested. 3. Performs other duties as assigned within classification. 4. Assists with the orientation process of new PCAs.
• MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital
• Hospital-Wide Standards A. Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” • See projects through to ensure completion. • Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” • Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? • Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. • Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” ▪ Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy. ▪ Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” • Respond to patient call lights and ask if I can assist. (No Pass Zone). • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” • Anticipate and address my patients’, families and visitors needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. • Exit elevators to accommodate our patients’ first. • Acknowledge people in the hallway by smiling and making eye contact. • Help lost guests and new employees by escorting them to their destination.

• High School Required or
• GED Required
• Previous experience in a hospital work environment preferred. Preferred
• Previous clinical/direct patient care experience preferred. Preferred
• Computer skills
• excellent communication skills.
• BLS within 1 month of hire Required
• Nursing Assistant Certification preferred. Preferred

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